FAQ

If you have a question not answered below, please feel free to contact us, we’ll be very happy to answer your questions.

LOCATION

WHERE ARE YOU LOCATED?

Remedy Massage is inside the round Firkin Crane building at the top of John Redmond Street in Shandon, Cork city centre, Eircode T23 Y584. Find us on the map.

WHAT TO DO ON ARRIVAL?

On arrival, let reception know that you have come to visit Remedy Massage. They will then call the therapist who will meet you there in the foyer. If this is your first time, you will be given a health screening form to complete as you wait.

WHERE CAN I PARK?

On-street parking is available in the vicinity of Firkin Crane, using parking discs or via mobile phone. The time limit is 2 hours, between 08:30-18:30, Mon-Sat. Parking is free and unlimited outside of these hours, on Sundays, and on bank holidays.

DOES IT GET NOISY?

The treatment room is located in a quiet and pleasant part of Firkin Crane and is sheltered from the main dance studios that are in constant use. However, it is next to a small studio (Studio 4) which is occasionally used in the day and more frequently in the evenings. As it is a backstage area, it can sometimes become busy in the vicinity of the room, especially at times of productions in the main theatre, however, people are usually respectful and a sign is displayed alerting them to a session in progress. Nevertheless, this is a working building with a busy and constantly changing schedule, so some level of noise or distraction from the vicinity may at times be expected.

IS THE CLINIC ACCESSIBLE?

The treatment room is located at the rear of Firkin Crane on the first floor (down a few steps, then one flight of stairs – 12 steps up). Whilst there is a lift from ground floor level, there is still a flight of stairs (9 steps down) between the lift and the Treatment Room. So it would not be suited to wheelchair users, but for anyone else with restricted mobility, it will depend on their level of comfort in negotiating a flight of stairs. Bear in mind urgencies, for example toilets are located on the ground floor (next to the lift), or any unforeseen and unlikely emergency.

TREATMENT

WHAT KIND OF ISSUES DO YOU TREAT?

A wide circle of the general population with musculoskeletal or neuromuscular complaints have benefited from treatment with Remedy Massage.

Complaints include whiplash, numerous other neck problems, frozen shoulder, headaches, numerous hip restrictions, low (lumbar) back pain, mid (thoracic) back pain, tendonitis, carpal tunnel syndrome, tennis elbow, tight shoulders, shinsplints, plantar fasciitis, sciatica, tight calf muscles, pulled hamstrings, strained adductors, rotator cuff (shoulder) problems, groin strain, gluteal amnesia.

Other conditions include anxiety, migraines, fibromylagia, multiple sclerosis, peripheral neuropathy.

Many people come on a regular maintenance basis to release tension built up over time; our most popular treatment is for the back, neck and shoulders, and is an effective antidote to today’s frequently chaotic and stressful pace of life. This is also a popular choice for gift vouchers.

HOW LONG IS AN APPOINTMENT?

An appointment usually lasts one hour. The actual treatment time, or length of time on the massage table being worked on, would typically be around 45-50 minutes. Some people prefer longer sessions (90 mins), which can also be arranged, as well as shorter sessions (30 mins) for focused rehab work for existing clients on a Treatment Plan.

WHEN SHOULD I NOT GET A MASSAGE?

Some situations or conditions contraindicate massage and in these cases it would be better to wait until they have improved, healed or stabilised, as a massage therapist may advise against treatment and, in some cases, may refer you to your GP or recommend a specialist. Some are systemic (whole body) and others are localised to an area, and may worsen symptoms or affect your health, or spread infection either to another part of your body or to the therapist.

Whilst an assessment will determine whether massage is appropriate, major contraindications to look out for include:

Acute inflammation, fever, open wounds, infectious, fungal or bacterial skin diseases including spots, blemishes and rashes of certain kinds, recent bruising, scar tissue from a recent accident or medical procedure, unknown lumps, deep vein thrombosis (DVT), varicose veins, pregnancy (depending on trimester & health), menstruation for abdominal massage, haemophilia, cardiovascular conditions, chemotherapy, prolapsed disc (depending on type and severity) and diabetes dependent on type and state.

Always seek professional medical advice regarding health concerns.

WHAT IF I’M NOT SURE MASSAGE CAN HELP ME?

Courtesy and advice come at no cost so call us for a chat (or contact us) and we’ll see if or how massage could benefit you. We can also put you in touch with a client who was treated for the same or a similar complaint; maybe their experience will help you decide.

I’VE NEVER HAD MASSAGE BEFORE - WHAT HAPPENS?

On your first visit the therapist spends some time taking your personal and medical history. Your doctor’s details are also required as a referral might be needed in some cases. Together you decide on a treatment plan that best suits you.

In subsequent sessions a few minutes are spent at the start reviewing recent health and agreeing the treatment for the session. Then simply time needed to get undressed to your comfort level & draped with towels, then dressed again afterwards, and conclude the session. The therapist normally leaves the room when undressing or dressing, for discretion, privacy and ethics.

A light oil or lotion is normally used to reduce or control the amount of friction or glide on the skin. Sessions usually last an hour and all treatments are completely confidential between you and your therapist.

WILL I BE TREATED BY A MALE OR FEMALE THERAPIST?

Your treatment will be given by a male therapist – please see the About page.

WILL TREATMENT HURT?

For someone coming in for a relaxing massage, the treatment is very soothing and you’ll feel more grounded, have a sense of wellbeing and feel freer in the area that was massaged, with usually an absence of a familiar pain or ache, or an ease in restriction.

For more demanding work, there may some level of discomfort but treatment should not be painful. Many conditions can be treated pain-free, or relatively pain-free, but this again depends on the extent of work required to resolve your issue.

We always ask for feedback from you during the session. People may experience some discomfort for a day or two after treatment. This is an entirely normal reaction, as it may take a little time for the body to adapt to the soft tissue changes from treatment.

WHAT DO I WEAR OR BRING?

Wearing ‘form-fitting’ clothing/shorts is recommended so that the therapist can get a clear view of muscular/postural changes in the body. You may be asked to undress to your level of comfort. Towels are provided for appropriate draping and the therapist will only uncover the part of your body being worked.

DO I HAVE TO UNDRESS?

Whilst a treatment requires some degree of undress pertinent to the body part being worked, you are otherwise draped in towels for discretion, comfort and warmth. The therapist normally leaves the room when undressing or dressing, for discretion, privacy and ethics.

DO YOU TREAT UNDER 18S?

Ages 16 (sixteen) and above may receive massage without prior consent. Anyone under the age of 16 (sixteen) needs a parent or guardian to sign a consent form, allowing treatment to go ahead. Whilst not required to be present during treatment, it is usually preferred that the parent or guardian stay. In some cases, the therapist may insist that the parent or responsible adult be present.

DO YOU ‘CRACK’ BONES?

As a massage therapy clinic we specialise in manipulation and release of soft tissue, which includes fascia, muscle, tendons, ligaments and other structures supporting joints and the skeleton; so no we do not crack bones as such. Osteopaths and chiropractors are skilled in the adjustment or setting of joints (i.e. cracking of bones). This practice is generally discouraged for anyone without specialist training, particularly in self-treatment.

SERVICES

DO YOU DO HOME VISITS?

Yes, whether to your home or a preferred location (such as an office, hotel, and so on). This service is subject to availability but generally available daytimes, evenings and weekends. Mobile massage is available in the Cork City area and satellite towns, i.e. within reasonable traveling distance, as a travel expense is usually added to the appointment booking.

DO YOU HAVE GIFT VOUCHERS?

Yes, gift vouchers are available at the standard rate of a normal session. Anybody can buy a gift voucher.

HOW DOES THE REMEDY LOYALTY SCHEME WORK?

A Remedy Loyalty card is issued usually at a first appointment and is stamped every time someone attends treatment.

 

5 treatments entitle the cardholder to a treatment at half price (2 per card).

10 treatments entitle the cardholder to a free treatment (1 per card).

Also, a loyalty token is given for every person referred to Remedy Massage as a personal recommendation.

 

One card qualifies either two half-price treatments after 5 OR one free treatment after 10.

A treatment of any duration may be redeemed.

Qualifying treatments must be validated on the Remedy Loyalty card.

A new Remedy Loyalty card will be issued when all tokens have been stamped.

HOW DOES THE REMEDY TREATMENT PLAN WORK?

Very simply, if you’re thinking of taking up a course of treatments, whether it’s because of a complaint you want help with, or just for regular relaxation or maintenance, then paying upfront for 5 sessions entitles you to a free session (a generous 20% discount). The scheme normally requires following appointments to be provisionally set, and be no more than two weeks apart at the most. This scheme works particularly well for anyone with a chronic condition and who needs regular massage as a matter of course, or someone presenting a case that will obviously take several sessions to resolve or improve.

GENERAL

ARE YOU A PHYSIO?

From 2018 the term “Physical Therapist” becomes a protected title for the exclusive use by Chartered Physiotherapists who have completed an approved medical degree programme, or other students of physical therapy completing an equivalent, approved programme. I am not a Chartered Physiotherapist and I cannot refer to myself as a “Physical Therapist”; however, this has no bearing whatsoever on my provision of Neuromuscular Therapy along with other forms of advanced remedial bodywork that integrate with, or go beyond, massage. It simply means that I’ll not be referring to myself as a “Physical Therapist”, though people may still view what I do for them as ‘physio’.

SHOULD I CANCEL IF I’M SICK?

Short answer: Yes. Long answer: Yes, please.

WHAT IF I CAN’T GET THROUGH ON THE PHONE?

The therapist may be giving a treatment or be in consultation, so please leave a message, remembering to include your contact details, or send a text. Calls and texts are always returned. You are also very welcome to contact us via this website.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Payment is due at time of treatment.

Our preferred payment type is cash.

Debit and credit cards with chip & PIN are accepted in person.

We also accept EFT for direct bank transfer (please ask for account details).

Cheques can be made payable to Remedy Massage.

We are unable to take payment over phone.

Cash is preferred over card due to high cost of fees.

DO YOU ADHERE TO A CODE OF ETHICS?

All registered practitioners must adhere to the code of ethics and disciplinary procedure of their association. It is there to safeguard the client and protect the therapist.

British Complementary Medicine Association’s Code of Conduct can be found here.

Irish Massage Therapists Association’s Code of Ethics and Practice can be found here.

Association of Neuromuscular Physical Therapists’ Code of Ethics can be found here.

DOES MY HEALTH INSURER COVER ME?

Irish Life Health endorses massage therapy and neuromuscular therapy as a member benefit from IMTA and ANMPT members, with a claim of up to 50% or €30 per treatment and subject to your policy. You may need to check your policy document to see if this benefit is included in your policy.

Laya Healthcare recognises neuromuscular therapy received from members of the Association of Neuromuscular Physical Therapists. Once again this is subject to your policy and you may need to check with Laya to see if your policy includes this benefit.

Please ask for a receipt if you wish to claim, telling the therapist the name of your health provider.